Help Centre

How can we help you?

Find answers to common questions, or reach our support team directly.

Account & Profile

How do I create a FlexClass account?

Click "Join for free" at the top of any page. Enter your name, your Sri Lankan phone number and a password, then confirm the 6-digit code we send you by SMS. Your account is ready as soon as the code is verified.

How do I reset my password?

On the log in page, click "Forgot password?". Enter the phone number on your account, then use the 6-digit SMS code to set a new password.

How do I update my profile information?

Sign in, click your profile avatar in the top-right corner, and select "My Profile". From there you can update your name and change your password.

Live Classes & Batches

How do I join a live batch?

Open "Explore" in the top bar to see the available batches, choose one that matches your subject, and follow the enrolment steps. Once enrolled, the batch will appear under "My Batches" on your dashboard.

What if I miss a live class?

Recorded sessions are made available to enrolled students so you can catch up at your own pace.

Can I access classes on mobile?

Yes. FlexClass works on any modern browser, including mobile devices, so you can join live sessions and watch recordings on the go.

Courses & Content

How do I track my progress?

Your enrolled courses and progress are available from your dashboard, where you can see completed sections and pick up where you left off.

Are course materials downloadable?

Availability of downloadable materials depends on the course and is set by the instructor.